We strive to provide you with the highest-quality products. However, if you are not completely satisfied, here’s how we handle returns and exchanges.

✅ Return Eligibility

You may request a return or exchange if:

• The item is damaged or defective
• The product you received is not what you ordered
• The product is sealed/unopened

Returns must be initiated within 7 days of delivery.

❌ Non-Returnable Items

We cannot accept returns for:

• Opened or used chemical products
• Custom orders
• Products that have been tampered with
• Items returned without prior approval

🔄 Exchange Policy

If your product arrives damaged, we’ll gladly reship the item at no cost, or offer an alternative product of equal value.

💸 Refund Process

Approved refunds will be processed within 5–10 business days to your original payment method after we receive and inspect the returned item.

📩 How to Initiate a Return

Please email our support team at:
📧 contact@motionloaded.com
Include your:

• Order number
• Reason for return
• Clear photo/video (if item is damaged)

ℹ️ Need Help?

Our customer support team is available 24/7 to assist with shipping inquiries, order status, or refund requests.

📞 +1 310-400-6729
🌐 https://motionloaded.com